Our Approach to Compliance at Capstone Management Group, LLC

Our Approach to Compliance

When the founders of Capstone Management Group, LLC made the decision to join this industry, they did so with the focus on holding a high bar on ethics as a foundation of every decision. This starts at the top and carries true throughout the entire staff. This is a big lift, but paramount to our success.

We owe it to our clients to represent them well, while at the same time, navigate the complex world of third party debt collections and abide by the rules of each state we are licensed in.

Exhaustive Screening

We hire the best candidates to join our team and enforce a strict background check. We want the best representation for our agency every day, on every call, at all times.

Continuous Education

The industry is ever-changing, hence, we provide our staff with regular training sessions to discuss changes in laws, best practices, software changes, and more.

Call Monitoring

We have a dedicated compliance team that is focused on ensuring our staff is executing best practices on every call and every interaction with a Client or Customer.

Industry Leading Technology

In today's business world, the best employees expect the best tools of the trade to perform their duties with limited restriction from their equipment throughout their day.

Hands-on Management

Our management team is on site and on the floor every moment that we are open. At any time, a team leader or floor manager is available for on demand mentoring for every agent.

Payment Auditing

Every payment is subject to auditing by our payment processing team to ensure that terms, amounts and account details are 100% correct and permitted by the customer for processing.