A: We are calling about a personal business matter. If you are on our website, you've realized we are a debt collector. We cannot disclose the nature of our call nor the specifics of the matter to the wrong individual. Even a first name, last name, address match is not considered verification as there could be a Junior/Senior scenario, or a relative with the same name at a shared address. Unfortunately, we are required to validate by name plus the last four of the social security number. Our agents will never ask for your full SSN.

A: Yes. The speed of which you receive the letter will vary based on the means of the payment. For example, a Western Union payment is effectively a Wire transfer and non-revocable. A payment via check must clear before a paid letter is distributed. We are required to mail the letter to the address on file, however, by request, it can be emailed as well.

A: It is likely a clerical error. We are obligated to distribute a Dunning Notice when accounts enter our office, however we can only send to the address information provided to us. This may or may not be accurate. To correct the address, we need to perform a phone verification to update the file.

A: Absolutely. Just contact one of our agents by phone to discuss the terms of the arrangement.

A: Absolutely. It benefits neither of us to call the wrong number. Just let us know when we do call and we will get it removed from our system right away. Please note that we do build automated dialer queues daily, and if your number is in the queue we cannot remove it. As a result, it may take 24 hours to fully purge it from our system.

A: We accept debit card payments, check by mail, certified checks, bank checks, wire transfers, and money orders. We will never accept Venmo, Zelle, or request you to acquire any gift cards nor redeem codes.